Refund policy
Cancellation, Return & Refund Policy
Due to the fresh, perishable nature of our artisanal dessert boxes, we are unable to accept physical returns or exchanges. Once a box leaves our kitchen, it cannot be returned.
However, your satisfaction is our top priority. Please review our policies regarding changes, cancellations, and issues below:
1. Cancellations & Order Changes
Timeframe: Because we source fresh ingredients and bake to order, any cancellations or changes to your pickup/delivery date must be made at least 48 hours prior to your scheduled slot.
Late Cancellations: Cancellations made under 48 hours are non-refundable, as your custom ingredients and treats will already be prepared.
2. Damages and Issues
Please inspect your order upon receipt. In the rare event that your order is incorrect, or damaged during transit, please contact us immediately at lesdelicesdejohanna@gmail.com
To help us make it right, please include your Order Number and a photo of the issue within 2 hours of delivery.
Approved issues will be resolved via a fresh replacement or a store credit code toward your next order.
3. Missed Pickups
Orders not picked up during your selected time slot are non-refundable. Because our products are fresh and contain no preservatives, we cannot hold boxes past their scheduled date.